Refund & Cancellation Policy
Last updated: 16 July 2026
FoodFact sells digital compliance reports and report credits. This policy explains when purchases can be cancelled or refunded. Payments are processed by our merchant of record, Polar (Polar Software Inc.); approved refunds are returned to your original payment method by Polar.
Unused report credits
If you have purchased report credits (for example, a report pack) and have not yet used them, you may request a refund of the unused credits within 14 days of purchase — no questions asked. A credit counts as used once a report has been generated with it.
Generated reports
A report is generated and delivered immediately. By generating a report you expressly agree to its immediate delivery and acknowledge that, once generated, it is no longer refundable as an unused purchase. After generation we will re-issue or refund a report only where it failed to generate, was not delivered, or contains a demonstrable defect attributable to the Service. Nothing here removes any statutory refund right you may have under your local law.
Duplicate or erroneous charges
We refund duplicate charges and charges made in error in full. If you believe you were charged incorrectly, contact us with your receipt.
How to request a refund
Email support@foodfact.co from your account email, with your Polar receipt or order reference and the reason for the request. We review requests against this policy and aim to respond within a few business days; approved refunds are issued through Polar to your original payment method. Nothing in this policy limits any statutory consumer rights you may have under your local law.